Blog | Marie Matteson, MS

Notes on stress, healthcare systems, medical billing, and what is really going on underneath the problem.

Written by Marie Matteson, MS

Office Ally Troubleshooting Tips That Stop Claim Denials

Office Ally Troubleshooting Tips That Stop Claim Denials

Office Ally Troubleshooting Tips That Stop Claim DenialsMarie T Matteson MS
Published on: 15/10/2026

Wrong birth dates, invisible extra spaces, and corrected claims bouncing as duplicates. Five Office Ally tools that catch billing problems before the payer does, and how to use each one.

Office Allymedical billingclaim denialsclaim rejectionsCMS 1500eligibility
How Do I Let My Biller See Billing but Not Change It in Office Ally?

How Do I Let My Biller See Billing but Not Change It in Office Ally?

How Do I Let My Biller See Billing but Not Change It in Office Ally?Marie T Matteson MS
Published on: 08/10/2026

Give your biller read only access in Office Ally without handing over your account. Log into the underscore SA account, set the user type to biller, then check the accounting box and set read only.

Office Allymedical billingPractice Mateuser permissionssecurity administratorpractice management
Who Is the Security Administrator on Your Office Ally Account?

Who Is the Security Administrator on Your Office Ally Account?

Who Is the Security Administrator on Your Office Ally Account?Marie T Matteson MS
Published on: 01/10/2026

The Office Ally security administrator account controls user access, credential resets, payment settings, and where notifications go. Here is how to check that you still hold your own.

Office Allymedical billingpractice managementsecurity administratorpractice ownerhealthcare admin
Why Is Nothing Showing as Patient Responsibility in Office Ally?

Why Is Nothing Showing as Patient Responsibility in Office Ally?

Why Is Nothing Showing as Patient Responsibility in Office Ally?Marie T Matteson MS
Published on: 24/09/2026

The insurance check posts, the write off posts, and the balance never gets billed. Here is how to post payments in Office Ally Practice Mate and set patient responsibility yourself.

Office Allymedical billingPractice Matepayment postingpatient responsibilityrevenue cycle